The Diamond Dispatch

A new UK-based technology platform is seeking to redefine how jewellery and watch retailers document,

Neil Old, managing director of Signet Jewelers’ UK operations, has steered the company through unprecedented challenges since 2019, from the pandemic’s impact to rising operational costs exacerbated by political turmoil. In a strategic shift, Ernest Jones has pivoted from the luxury watch market to focus on the mid-market segment, enhancing its position while H. Samuel continues to excel with a broader customer base. Investment in store upgrades and digital enhancements aims to elevate the retail experience, demonstrating Signet’s commitment to adapt and thrive amid evolving market dynamics.

Jo Bourne has been appointed as the new membership director of the Company of Master Jewellers (CMJ), a move that underscores her significant contributions to the organisation in recent months. This role will focus on enhancing engagement between suppliers and retailers, reflecting a strategic shift aimed at fortifying the CMJ’s head office. Both Bourne and CMJ managing director Patrick Turner expressed optimism about future initiatives, highlighting a commitment to better service for their membership base.

Jo Bourne has been promoted to membership director at the Company of Master Jewellers (CMJ), a move aimed at enhancing engagement between suppliers and retailers. This promotion is set to bolster the CMJ’s head office team, supporting its growing initiatives and delivering increased value to members. Bourne, who previously served as retail membership manager, expressed her excitement about strengthening the community and supporting both independent retailers and suppliers in her new role. Managing director Patrick Turner praised her leadership, noting the pivotal impact of her promotion on the organisation’s future ambitions.

Norqain has launched a whimsical new edition of its Freedom 60 Chrono watch, the Enjoy Life Freedom 60 Chrono Sprinkles. Inspired by summer ice creams, this playful design features a dial adorned with multicoloured sprinkles and offers a light-hearted reminder to cherish life’s moments. With retail prices ranging from £4,650 to £4,725, the watch is available in Strawberry Pink and Blue Raspberry, complete with a luminous dial and unique ice cream-themed date window. Norqain aims to foster joy and connection, continuing its tradition of innovative design and community celebration.

The evolution of household appliances reaches a significant milestone as Miele and AEG spearhead innovations in front-loader washing machines, culminating in three critical breakthroughs: a flexible rubber door seal, a robust glass door, and precise drum alignment. Meanwhile, Rolex celebrates a century of its iconic Oyster case, a benchmark in waterproof technology, originally showcased by swimmer Mercedes Gleitze during her English Channel attempt. In this centenary year, Rolex introduces enhanced Oyster Perpetual models, fusing historical significance with modern craftsmanship, as these durable timepieces continue to echo the strength and reliability reminiscent of the machines that revolutionized laundry.

Chrono24 has initiated its Indie Brands Initiative, a pivotal move aimed at empowering independent watchmakers by providing them with dedicated storefronts for direct consumer access. Positioned to enhance growth and visibility, this platform allows these brands to showcase their collections while bypassing traditional retail hurdles. With a user base of 9 million monthly, Chrono24’s initiative not only improves margins for independent watchmakers but also solidifies the platform’s status as a crucial retail channel during a time when consumer demand for unique, artisan craftsmanship continues to rise. As emerging brands prepare to present their offerings at the upcoming Chronopolis fair in Geneva, the initiative appears set to reshape the landscape of luxury watch retail.

Harrods has launched its first ‘Horological Outlook 2026’ report, revealing transformative trends shaping the future of fine watchmaking. Key insights include an increased use of advanced materials in watch cases as a response to rising gold prices, with brands like Audemars Piguet and IWC Schaffhausen leading the charge towards lightweight composites. The report also highlights a resurgence in artistic dial designs, with vibrant colors and textures gaining popularity. Additionally, the industry is shifting towards smaller, refined case sizes catering to a growing demographic of female collectors, emphasizing a blend of craftsmanship and emotional storytelling in luxury timepieces.

François-Paul Journe, the celebrated watchmaker, is set to unveil a significant legacy timepiece to mark his 70th birthday in March 2024, underscoring his enduring impact on the horology world. With rising demand and the scarcity of his creations propelling prices to new heights, Journe’s influence appears set to transition to the next generation, with Denis Flageollet of De Bethune emerging as a notable successor. As independent watchmakers gain traction in the luxury market, both Journe and Flageollet’s unique designs highlight a thriving community that values craftsmanship and innovation.

Swiss watch exports faced a mixed performance at the start of 2026, with January marking a 3.3% decline followed by a notable recovery in February with a 10% rise. Notably, the US market emerged as a strong player, posting an impressive 28.9% increase in sales, propelled by high-end brands, despite challenges in markets like Hong Kong, China, and Singapore. As Swiss watchmakers prepare for their annual showcase in Geneva, industry analysts remain cautiously optimistic, highlighting the shift towards luxury timepieces amid fluctuating global trends.

Nominations are now open for WatchPro’s 2026 Power List, recognising the key figures and businesses shaping the watch industry. Categories include Brand Champions and Retail Titans, alongside accolades for Inspiring Independents, Vintage and Pre-Owned Pioneers, and Industry Tastemakers. This initiative aims to reflect authentic impact and peer recognition. The final list will be unveiled at an exclusive JCK event, with submissions closing on 20 April. Industry professionals are encouraged to participate and celebrate their influential colleagues.